Refund and Cancellation Policy

1. Introduction
At Jain Shadi Vivah (www.jainshadivivah.com), we strive to provide the best possible matchmaking experience for our members. Since our matchmaking services are digital and premium memberships are activated immediately upon payment receipt, we have established this Refund and Cancellation Policy for absolute transparency.

2. Non-Refundability of Membership Fees
Except as explicitly stated in Section 3 of this policy, all membership fees paid for premium subscription plans are strictly non-refundable and non-transferable. Once a subscription plan is purchased and activated, it grants immediate access to premium features (including viewing contact numbers, messaging other members, and using advanced search filters). Therefore, refunds will not be issued for change of mind or under-utilization of the service.

3. Refund Eligibility & Exceptions
Refunds may be processed only under the following rare circumstances:

• Double Charging / Technical Payment Errors: If you were charged twice for the same transaction due to a network or payment gateway error, the duplicate amount will be refunded.
• Service Activation Failure: If your payment was successfully deducted but your premium membership failed to activate within 48 hours, and our support team is unable to manually activate your service, you will be eligible for a full refund.

4. Cancellation Policy
You can choose to cancel or delete your profile/membership at any time through your profile settings or by contacting support.

• Upon cancellation, your profile will be deactivated, and you will not be charged for any future renewals.
• Deactivating or deleting your profile before the end of your subscription tenure does not entitle you to a pro-rata refund for the remaining subscription period.

5. Refund Process and Timeline
If your case meets the refund criteria listed in Section 3, please raise a request by emailing us at info@jainshadivivah.com with your username, registered mobile number, and transaction receipt.

• Our billing team will verify the claim within 3 to 5 business days.
• If approved, the refund will be initiated immediately and credited back to the original source (credit card, debit card, UPI, Netbanking, or wallet) within 7 to 10 working days, depending on your bank's processing times.

6. Contact Us
If you have any questions or require assistance regarding payments, billing, or refunds, please reach out to us:

• Email: info@jainshadivivah.com
• Phone: +91-9529364573
• Address: Jain Shadi Vivah, 502, Jain Matrimony, Mahaveer Nagar-2, Kota, Rajasthan - 324005.